Terms and Conditions

These terms and conditions (the "Terms") apply to www.conf3tti.com (the "Site") and form the terms and conditions on which we supply products and services to you. Please read through the Terms prior to using the Site. Each time you access or use the Site, you acknowledge and signify that you have read, understood, and agree to be bound by the most current version of these terms of use. If you do not agree with these terms of use, you may not access or use the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the Terms.

These Terms constitute an agreement between you (hereinafter, "you" or "your") on the one hand, and conf3tti Limited, a company registered in Hong Kong (hereinafter, "us," "our," "we," "conf3tti" or the "Vendor") on the other hand, in relation to your use of the Site, the goods/services offered and sold through this Site, any orders you place through the Site or in our stores, and other interactions with us (collectively, the "conf3tti Services"). Before you place an order, please carefully read these Terms and our Privacy Policy.

1. Information About Us

You can contact us by writing to us at hello@conf3tti.com.

If we need to contact you for service-related matters, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your order. "Writing" or "written" in these Terms includes emails.

2. Accessing And Using The Site

As a condition of your access to and/or use of the Site, you warrant that:-

all information supplied by you on the Site is accurate, current and complete;
you are 18 years of age or older in order to access and/or use the Site; and
you will not copy or distribute any part of the Site in any medium without conf3tti's prior written authorization.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.

3. Prohibited Activities

You agree and undertake not to:

i. Use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;

ii. Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;

iii. Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and

iv. Post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libelous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

4. Links To Third Party Sites

The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by conf3tti, including third party payment system providers. You acknowledge and agree that conf3tti is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve conf3tti from any and all liability arising from your access and use of any third party website.

We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

5. Intellectual Property Rights

conf3tti is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without conf3tti's prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

6. Limitation of Liability

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any product purchased from the Site is processed by third party payment system providers and conf3tti does not retain or process any such payment information. conf3tti cannot guarantee the security of such third party payment system(s) or any payment data on the Site. conf3tti is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, conf3tti is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve conf3tti from any and all liability in connection with the acts, omissions or defaults of such third parties.

To the extent permissible at law: We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any order;

Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such order.

7. Misprint and Errors

We endeavour to provide current and accurate information on the Site, but misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. conf3tti cannot guarantee that products and services advertised on the Site will be available when ordered or thereafter, and does not warrant that the content of the Site (including product descriptions, photographs and colours) is accurate or complete.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:-

life or wear of any product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to conf3tti;
improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party;
third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site; and
any warranties provided under these Terms if the total price for the product has not been paid in cleared funds by the due date for payment.

We reserve the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Site, the prices, fees, charges and specifications of those products and services, any promotional offers and any other Site content in order to reflect changes in relevant laws or regulatory requirements or to implement minor technical adjustments or improvements without any notice or liability to you or any other person; (c) refuse any order you place; and (d) limit quantities available for sale or sold. The advertisements on the Site are invitations to make offers to purchase products and services and are not offers to sell.

8. Indemnities

You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of:

i. Your access of, use of and/or participation in this Site;

ii. Breaches of your obligations under these Terms;

iii. Your violation of any rights of another person or entity; and/or

iv. Your breach of any statutory requirement, duty or law.

9. Termination

We will determine in our sole discretion whether there has been a breach of these Terms through your use and/or access of the Site. When a breach of these Terms has occurred, we may take such action as we deem appropriate, including:-

i. Immediate, temporary or permanent withdrawal of your right to use and/or access the Site;

ii. Issuing a warning to you;

iii. Commencing legal proceedings against you for loss resulting from your breach; and

iv. Disclosure to law enforcement authorities of such information as we reasonably deem necessary.
We exclude liability for any actions taken in response to breaches of these Terms. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.

10. Orders & Payments

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these Terms. We will assign an order number to your order when we accept your order. Please tell us the order number whenever you contact us about your order.

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. Please complete payment at the moment your order was placed as all unpaid orders will be cancelled automatically after an hour. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we deliver your order.

We accept all major credit cards and PayPal.

11. Product Description, Defective and Incorrect Items

We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

Minor variations in measurement (within 1 inch) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate.

Defective Items

If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or return. If you believe you have received a defective item, send us an email at info@conf3tti.com with your order number, a receipt or proof of purchase, and a photograph of the defect. To be eligible for a refund, exchange or return, your item(s) must be unworn, unwashed, unaltered, unused, with its tags intact, and in the same condition that you received it. It must also be in the original packaging. We reserve the right to reject your request for a refund, exchange or return if item(s) do not comply with the above.

Once our customer service team has confirmed that the item(s) are eligible for return due to a defect, we reserve the right to choose one of the following options at our discretion:

Request that you return the item(s) to us; or
Issue a refund automatically be applied to your credit card or original payment method, in conf3tti’s sole discretion.

Should we request for the item(s) to be returned, exchanged or refunded, please note that you must be liable for the shipping charges when you return or exchange any product. Shipping costs are non-refundable. If you receive a refund, the cost of return or exchange shipping will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement. We do not take responsibility for any item(s) lost during the return shipping. In cases that the returned item(s) are worn, damaged, or in an unsuitable condition, we will not be able to give you a refund or replacement.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@conf3tti.com.

Incorrect Items

If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or return. If you believe you have received the wrong item, send us an email at info@conf3tti.com with your order number, a receipt or proof of purchase, and a photograph of the item(s). To be eligible for a refund, exchange or return, your item(s) must be unworn, unwashed, unaltered, unused, with its tags intact, and in the same condition that you received it. It must also be in the original packaging. We reserve the right to reject your request for a refund, exchange or return if item(s) do not comply with the above.

Once our customer service team has confirmed that the item(s) are eligible for return due to being incorrect, we reserve the right to choose one of the following options at our discretion:

Request that you return the item(s) to us; or
Issue a refund automatically be applied to your credit card or original payment method, in conf3tti’s sole discretion.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@conf3tti.com.

12. Returns

Online Purchases

If 7 days have gone by since your purchase, unfortunately we can’t offer you a return. If you wish to return the item(s), send us an email at info@conf3tti.com with your order number, a receipt or proof of purchase on the Site, and a photograph of the item(s). To be eligible for a return, your item must be unworn, unwashed, unaltered, unused, with its tags intact, and in the same condition that you received it. It must also be in the original packaging. We reserve the right to reject your request for a return if item(s) do not comply with the above.

The following products are not eligible for returns:

Items such as accessories and gifts are not eligible for exchange, refund or return. All product(s) sold at marked down prices are not eligible for exchange, refund or return.
All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return.
All product(s) procured pursuant to any giveaways or contests shall be subject to the applicable terms and conditions and are not eligible for exchange, refund or return.

If you wish to make a return for an online purchase, you must do so by following the instructions on our return policy, and initiating a Return Order Request. We do not provide cash or any other refunds for any return orders and delivery fees. Please send the product(s) in the same package received by following the directions contained in our return policy. We are not responsible for lost packages that do not follow our instructions contained in our return policy. We are also not responsible for non-conf3tti products included in any returns.

Subject to applicable law, all conf3tti products are sold “as-is”. conf3tti reserves the right to refuse returns of any products that do not meet the above return requirements in conf3tti’s sole discretion. We take the security and integrity of our services seriously, and we may take necessary actions, including closing an account or refusing returns, if we suspect any fraudulent behavior, excessive returns, or violations of our Terms. Please include with the product(s) being returned all original boxes, instructions, documents, and wrappings. After reviewing the product(s), we will let you know whether or not you have a right to a refund based on our return policy conditions. If your returns are in order and accepted by us, we will process your refund as soon as possible and in any case, within thirty (30) days of the date the returned goods have been received by us.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@conf3tti.com.

conf3tti reserves the right to refuse the exchange, refund or return of any products that do not meet the above conditions in our sole discretion.

E-Gift Cards

E-Gift cards are strictly non-refundable and non-extensible. It can be used on the Site for one time online order. conf3tti reserves the right to change the terms and conditions of gift voucher use at any time without prior notice.

For any disputes regarding E-Gift cards, please contact us at info@conf3tti.com. conf3tti will investigate and make final determinations regarding claims, including their validity and appropriate remedies. All decisions made by conf3tti in these matters are final and binding.

Updates

We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

If we decide to change our Terms for the Site, we will post the revised Terms here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our Terms. Any changes will not affect any orders that you have placed, and that we have accepted, prior to the date of the change. Your continued use of the Site indicates your consent and agreement to the Terms as posted.

These Terms incorporate our Privacy Policy as may be updated from time to time on the Site. If you have any questions about our Terms or Privacy Policy, please contact us at info@conf3tti.com for enquiries about our Terms and Privacy Policy.

13. Delivery

You may refer to our Shipping Policy for more details.

The cost of delivery of your order will be displayed to you on our Site. We offer international shipping and you may refer to our Order and Delivery Policy for more details.

We will endeavor to send the order consisting of the product(s) listed in each delivery confirmation in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of thirty (30) days from the date of the Order Confirmation.

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

Our local delivery partner shall deliver the product to the address specified in your order.

If delivery of your product is delayed, we will inform you accordingly and the product will be dispatched after it becomes available. Neither we nor our agents shall be liable for any delay in delivery howsoever caused.

For the purpose of these Terms, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by proof of delivery by our courier partner or the signing of the receipt of the order, at the delivery address indicated by you in your order.

Bounced Packages

In the event (i) the delivery of product(s) is delayed through your unreasonable refusal to accept delivery; and/or (ii) the product(s) cannot be delivered after three (3) attempts; and/or (iii) the product(s) are not collected within thirty (30) days from the pick-up point location, we may (without affecting any other right or remedy available to us) do the following:

(a) charge you for any fee and other costs reasonably incurred by us; and/or

(b) no longer make the product(s) available for delivery or collection and notify you that we are immediately cancelling the applicable Order, in which case we will refund to you in the original payment method as applicable any money already paid to us under the Order, less our reasonable administration charges (including for attempting to deliver and then returning the product(s), and any storage fees.

Taxes and Duties

The prices on our Site do not include taxes, duties or shipping.

Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

Occasionally, customs agents may delay the delivery of packages at their discretion.

We are required to disclose the value of your order, i.e., the price, directly on the package. We have no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

When You Become Responsible For The Item

The item will be your responsibility from the time we deliver the item to the address you provided us. You own the item which is the subject of your order once we have received payment in full for your order.

14. Termination

We may terminate the order at any time by writing to you if:

i. You do not make payment to us when it is due;

ii. You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the item (e.g. delivery address);

iii. You do not, within a reasonable time, allow us to deliver the item to you;

iv. If we terminate the order in the situations set out above, we will refund any money you have paid in advance for items we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

15. Personal Data

We may collect, use and disclose personal data that you provide to us to supply the item to you, process your payment for the item, to send you newsletters if you have registered for our mailing list, and other specified purposes. You should read our Privacy Policy for full details on what information we collect relating to you.

16. General

No Relationship: Neither these Terms nor your use and/or access of the Site creates any joint venture, agency, partnership, or employment relationship between you and conf3tti.

Assignment: You may not assign these Terms or any rights or obligations under these Terms to any party. We may transfer our rights and obligations under these Terms to another organisation.

Waiver & Severability: The failure of conf3tti to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions of these Terms shall remain in full force and effect.

Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.

Entire Agreement: These Terms, which expressly incorporate the Privacy Policy, Return Policy, Order and Delivery Policy and the terms and conditions referred to therein, constitute the entire agreement between you and conf3tti relating to the subject matter hereof, and supersedes any and all prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Site.

Governing Law: These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong.

Dispute Resolution: Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with the Hong Kong International Arbitration Centre Administered Arbitration Rules ("HKIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Hong Kong. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

Image Use Agreement

We love your image and know many others will be inspired by your images on our website, social media channels, advertisements, retail stores and retailers’ websites. You may provide your consent for us to publish your image in accordance with the terms below.

By using and replying to our Instagram comment with the hashtag #FeaturedOnconf3tti, you expressly consent to and grant permission for us to use your image. You represent and warrant that you own all intellectual property rights in the image and that no other entity has any ownership or claim over it. You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from or related to any breach of this representation and warranty. You grant conf3tti Limited and affiliated companies the non-exclusive and non-revocable commercial right to reproduce the image in any form (including, but not limited to, social media posting, website usage, paid advertising, emails, publication, and distribution), either through our own services or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation.

You waive any right to inspect and/or approve the finished work incorporating the image or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your image or our finished work.

By agreeing to conf3tti and our affiliated companies’ use of your image, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with the terms of this Image Use Agreement, our Privacy Policy and applicable data protection laws and regulations. Your personal information may be transferred to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on conf3tti’s behalf.

You agree that if any provision, or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Image Use Agreement shall remain in full force and effect. This Image Use Agreement shall be governed by the laws of Hong Kong.

If you require us to stop usage of your images at any time, please write in to us at info@conf3tti.com and we will process your request within ten (10) working days.

We are thrilled to see conf3tti as a part of your page and look forward to seeing all your lovely posts featuring our products!

Please email us at hello@conf3tti.com if you have any questions.

Last update: 23 July 2025

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